Policies
Jonathan Kaplan is committed to providing a professional, high-quality, and memorable Jack Sparrow tribute experience for every client. Jonathan Kaplan’s policies are in place to ensure clarity, transparency, and a smooth experience from booking through the performance.
Please review the policies and terms below carefully before booking. If you have any questions, get in touch with the Captain and he’ll be happy to address them.
How to Book
Request a quote by submitting event details via kaplansparrow.com/booking, via GigSalad, or email contact@kaplansparrow.com. You’ll receive a response within 48 hours with availability and a custom quote/invoice.
For comprehensive guide to rates and services offered please visit the pricing & services page.
Notice Requirements
The Captain generally requires at least 2 weeks’ notice for all bookings. This helps coordinate schedules and prepare properly for the event.
To Confirm a Booking
To secure your date, the client must:
- Pay the 50% non-refundable deposit
- Review and sign the Performance Agreement
- Sign any additional contracts required for specific add-ons (if involving third-party partners)
The minimum booking time is 1 hour for most events.
Rush Bookings
Bookings with less than 14 days’ notice are classified as Rush Bookings.
These short-notice requests can sometimes be accommodated based on the Captain’s availability. Because they require extra coordination and preparation, Rush Bookings are subject to the following:
- Less than 14 days’ notice: $50 – $100 rush fee + full payment required upfront
- Same-day or next-day: $100 rush fee + full payment required upfront (when accepted)
All rush bookings are subject to availability. Rush fees and payments are non-refundable. However, the rush fee may be waived or reduced at the Captain’s discretion for special situations (repeat clients, charity events, etc.).
If the client needs to cancel:
- The 50% deposit is non-refundable in all cases.
- Cancellations with 14 or more days’ notice: Any balance already paid will be refunded. The deposit may be transferred to a new date within 30 days (one-time only, subject to availability and the Captain’s discretion).
- Cancellations with less than 14 days’ notice: The deposit is non-refundable. No balance payment will be required, as the final balance is due on the day of the event.
We understand that plans can change unexpectedly. The Captain will always do his best to accommodate rescheduling requests when possible.
If the Captain Must Cancel (illness, emergency, or force majeure): The client will receive a full refund of the deposit and any balance paid, or the event can be rescheduled within 60 days (subject to mutual agreement).
Accepted methods:
Credit/debit cards (via secure platform), Venmo, Zelle, Cash App, PayPal, or cash.
Payment Schedule
Standard bookings: 50% deposit to secure the date; remaining balance due on the day of the event.
Rush bookings: 100% due at time of booking.
Late payments incur a $50 late fee per week until paid in full. The Captain reserves the right to waive or reduce this fee in special circumstances.
Travel Fees:
Free within 50 miles of St. Augustine, FL
$25 per additional 50-mile increment beyond that
Travel over 250 miles: Custom quote (To cover potential lodging, travel time, etc.)
Jonathan Kaplan is committed to delivering high-quality, immersive pirate entertainment. Jonathan Kaplan’s policies exist to support that promise and ensure a smooth, safe, and professional experience for you and your guests.
The client is responsible for providing a safe and suitable performance space that allows the Captain to move freely and interact with guests. The Captain reserves the right to pause or modify the performance if conditions present a safety risk or significantly impair the quality of the show.
The client is also responsible for the behavior of their guests. Any damage caused to the costume or props will be charged as follows:
- Minor damage: $100
- Major or irreparable damage / loss: Up to $500 (documented at the time of the event)
Jonathan Kaplan is not liable for any injuries, damages, or losses unless directly caused by his own negligence. The client agrees to host the event in a safe venue. Force majeure events (such as hurricanes, weather emergencies, or government restrictions) are not the responsibility of Jonathan Kaplan.
Insurance: Proof of liability insurance can be provided upon request for events that require it.
Clients and their guests are welcome to take personal photos and videos during the performance and share them on social media for personal, non-commercial purposes.
Jonathan Kaplan retains the right to photograph, record, and use any images or footage from the event for promotional purposes, including the KaplanSparrow.com website, social media, marketing materials, and portfolio. Clients may request in writing at the time of booking that their event not be used for promotional purposes.
Any commercial use of photos or videos featuring the Captain (such as advertisements, paid promotions, or resale) requires a separate written agreement and may involve additional compensation.
Reminder: Jonathan Kaplan is an independent Jack Sparrow tribute performer and is not affiliated with Disney or related entities. Commercial use of the likeness may create trademark issues with the rights holders.
Questions?
If you have any questions regarding Jonathan Kaplan’s policies, please don’t hesitate to contact him!
